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FAQ

Warranty & Returns

We provide a 6 month limited warranty guarantee on all products purchased from us, LED Flood lights have a 12 month warranty guarantee.

Item faulty due to improper use, physical damage, evidence of tampering and incorrect use will have warranty forfeited.

If the item has arrived DOA (Dead on Arrival), this must be identified within seven (7) days of receipt, please contact us immediately and we will organise a replacement.

What is our return policy?

Purchased an item that is not suitable for your application, do not fear, we accept exchanges. You must contact our team for a RMA (return merchandise authority). Please do not return without the RMA as it may be rejected. If the item being exchanged for is less than the item purchase, your account will be credited

Items being returned must be packaged carefully and returned to our warehouse address in the RMA form. A prepaid satchel must be included for the exchange (this excludes if the item is faulty). If returning for a refund, please allow up to 10 business days for the team to finalize this.

Do you provide refunds?

We provide refunds or exchanges on manufacturer defected items. We refund on products if they are faulty, not fit for purpose or do not match the sample or description. Items being refunded must be returned in original packaging.

Please note that we do not provided refunds for items that you simply change your mind on or find that after purchase it is not suitable for your use. All items being returned for a refund will have a 10% restocking charge.


Refunds are applicable to the costs of goods only. Under no circumstances will we refund postage charges. For items sent free of charge, refunds will be less the amount it has cost us to send item to you.

Please allow up to 10 business days after receipt for the refund to be processed.